Terms of service

Last Updated: July 2026

Welcome to Top Pet Shop®! These Terms of Service ("Terms") govern your access to and use of our website [toppetshop.com] (the "Site") and all related services, products, and features provided by Top Pet Shop® ("we," "us," or "our").

By visiting our Site, browsing, or purchasing something from us, you agree to be bound by the following Terms, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms carefully before accessing or using our website.

1. General Conditions & Eligibility

  • Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

  • Service Refusal: We reserve the right to refuse service, terminate accounts, or cancel orders for any reason at any time.

  • Prohibited Uses: You may not use our products or website for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Products & Pricing

  • Product Accuracy: We make every effort to display the colors, features, specifications, and details of our products as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be completely accurate.

  • Price Changes: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without prior notice.

  • Sales Limitations: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products that we offer.

3. Orders & Billing Information

  • Order Acceptance: We reserve the right to refuse or cancel any order placed with us. In the event that we make a change to or cancel an order, we will attempt to notify you via the email address or phone number provided at the time the order was made.

  • Account Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

4. Shipping, Returns & Refunds

Your purchases are governed by our dedicated store policies:

  • Shipping Policy: Orders are processed and dispatched according to our standard delivery timelines.

  • Refund Policy: All returns, exchanges, and refund requests are subject to our 30-Day Happiness Guarantee as outlined in our [Return & Refund Policy].

5. Intellectual Property

All content included on this Site—such as text, graphics, logos, images, digital downloads, branding, and software—is the property of Top Pet Shop® or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site without express written permission from us.

6. Third-Party Links & Tools

  • Third-Party Links: Certain content, products, and services available via our store may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites.

  • Optional Tools: We may provide you with access to third-party tools (such as payment portals or shipment tracking) over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties.

7. User Comments, Feedback & Submissions

If you send us creative ideas, product reviews, suggestions, or other materials (collectively, "Comments"), whether online, by email, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use any Comments that you forward to us. We are under no obligation to maintain any Comments in confidence, pay compensation for any Comments, or respond to any Comments.

8. Limitation of Liability & Disclaimer of Warranties

  • "As Is" Basis: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The Site and all products delivered to you are provided "as is" and "as available" for your use.

  • Product Supervision: Products purchased from Top Pet Shop® (including toys, harnesses, and tech gadgets) should be used under proper human supervision. Top Pet Shop® is not liable for any direct, indirect, incidental, or consequential damages resulting from the misuse, chewing, or improper handling of any product by pets or humans.

9. Indemnification

You agree to indemnify, defend, and hold harmless Top Pet Shop®, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction in which Top Pet Shop® is registered, without regard to conflict of law principles.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: support@toppetshop.com

  • Customer Support Hours: 24/7 Support