Shipping policy

At Top Pet Shop®, we know your fur babies are eagerly waiting for their goodies! That’s why we work hard to get your order packed, checked, and shipped out as quickly and safely as possible.

🚚 Shipping Rates & Delivery Estimates

We offer fast and reliable delivery options worldwide. All shipping costs are calculated transparently at checkout before you complete your purchase.

Shipping Option Order Value Estimated Delivery Time Cost
Standard Shipping Under $50 5–10 Business Days $4.99
Free Standard Shipping $50+ 5–10 Business Days FREE 🐾
Express Shipping Any Amount 3–5 Business Days $9.99

📌 Note: Delivery estimates exclude weekend orders and public holidays. Regional delays caused by severe weather or local customs clearing are outside our direct control, but we will always assist you in tracking your order!

⏱️ Processing & Dispatch Times

  • Order Processing: All orders are processed and transferred to our fulfillment center within 1 to 3 business days (Monday through Friday).

  • Order Confirmation: You will receive an instant order confirmation email right after checkout.

  • Tracking Update: Once your package is scanned by the courier, a secondary email containing your Tracking Number & Tracking Link will be sent to you automatically.

📍 Tracking Your Order

Keeping an eye on your package is simple!

  1. Locate your shipping confirmation email.

  2. Click on the tracking link or button provided.

  3. Alternatively, visit our [Track My Order] page on our website and enter your order number and email address.

(Please allow 24–48 hours for tracking details to update after receiving your dispatch notification).

🌍 International Shipping & Customs

We proudly ship to pet lovers across the globe!

  • Duties & Taxes: For most international destinations, custom duties and taxes are covered. However, depending on your local country's import laws, minor customs fees or import taxes may occasionally apply. These charges are determined by local authorities and are the responsibility of the customer.

🏠 Address Accuracy & Order Changes

To ensure fast delivery, our warehouse system processes orders very quickly!

  • Address Edits: Please double-check your shipping details at checkout. If you notice an error in your address, email us immediately within 2 hours of placing your order at support@toppetshop.com.

  • Unclaimed / Returned Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of re-shipping the order.

📦 Lost, Stolen, or Damaged Packages

We take extreme care in packaging your products, but if something goes wrong on the road:

  • Damaged Items: If your items arrive damaged or broken, please take photos of the package and items and email us within 7 days of delivery at support@toppetshop.com. We will send a free replacement right away!

  • Lost Packages: If your tracking status shows "Delivered" but you haven't received it, check around your property, with building management, or with neighbors first. If it's still missing after 48 hours, contact our support team and we will initiate an investigation with the carrier.

📩 Questions About Shipping?

Our friendly support team is always ready to lend a paw!

  • Email: support@toppetshop.com

  • Customer Care Hours: 24/7 Assistance (Typical response time under 4 hours)