Shipping policy

At Top Pet Shop®, we know your fur babies are eagerly waiting for their goodies! That's why we work hard to get your order packed, checked, and shipped out as quickly and safely as possible.

🚚 FREE Shipping on Every Order

Shipping is always free — no minimum order and no hidden fees. Estimated delivery time: 6–11 business days.

📌 Note: Delivery estimates exclude weekends and public holidays. Regional delays caused by severe weather or local customs clearing are outside our direct control, but we will always help you track your order.

⏱️ Processing & Dispatch Times

Order Processing: All orders are processed within 1 to 3 business days (Monday through Friday). Engraved ID tags are made to order with your dog's name and phone number.

Order Confirmation: You will receive an order confirmation email right after checkout.

Tracking Update: Once your package is scanned by the courier, you will receive an email with your tracking number and tracking link.

📍 Tracking Your Order

  1. Locate your shipping confirmation email.
  2. Click on the tracking link provided.
  3. Or visit our Track Your Order page and enter your order number and email address.

(Please allow 24–48 hours for tracking details to update after you receive your dispatch notification.)

🌍 International Shipping & Customs

We proudly ship to pet lovers across the globe! For most destinations, no extra fees apply. Depending on your country's import laws, local customs fees may occasionally apply. These are set by local authorities and are the customer's responsibility.

🏠 Address Accuracy & Order Changes

Address Edits: Please double-check your shipping details at checkout. If you notice an error, email us within 12 hours of placing your order at bader.k.alazmi@gmail.com.

Returned Packages: If a package is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of re-shipping.

📦 Lost, Stolen, or Damaged Packages

Damaged Items: If your items arrive damaged, take photos of the package and items and email us within 7 days of delivery at bader.k.alazmi@gmail.com. We will send a free replacement or give you a full refund.

Lost Packages: If your tracking shows "Delivered" but you haven't received it, please check around your property, with building management, or with neighbors first. If it's still missing after 48 hours, contact us and we will open an investigation with the carrier.

📩 Questions About Shipping?

Email: bader.k.alazmi@gmail.com
We usually reply within 24–48 hours.